What is Online Services
Online Services provides access to GP services using the internet. You can contact the surgery about non-urgent health symptoms using a secure and confidential online form via the NHS App, logging in through the NHS website or using Our Online Form.
You can use the form to let a GP know about any symptoms you’re having, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.
After you complete the form the surgery may offer you an appointment or another type of support that best meets your needs.
This could be:
- a face-to-face appointment
- a phone call or video consultation
- a short text or email message, for example to ask for further information
Consultations by phone, video call or sending a short text or email message can be more flexible and often mean the doctor, nurse or another health professional can help you sooner.
For more information about how we review and triage requests see Appointments. For information about ordering prescriptions see Order a Repeat Prescription.
How do register for Online services
You can register for online services using the NHS App. NHS App Sign up information
If you can not access to a smartphone or computer you can visit the practice and complete an online request from.
Identity verification
Before access to medical records and any online service is granted, patients will need to prove their identity to practice staff. This is to:
- Ensure patient confidentiality
- Provide secure access to personal, sensitive information
There are three acceptable ways of confirming patient identity:
1. Documentation
Most patients can prove their identity with documentation. Two forms of documentation should be provided as evidence of identity, and one should contain a photo. Acceptable documents include valid passports, photo driving licences and bank statements (issued within the last 3 months).
A full list of acceptable documents
2. Personal vouching
Practice staff can personally vouch for a patient they know. They must be confident of the identity of the patient. The name of the person vouching for an applicant’s identity, the method used, and date should be recorded in the patient record.
3. Vouching with confirmation of information held in the patient record
If a patient is registered with the practice but not known personally to any staff, it is acceptable to confirm the patient’s ID using additional security information.
This should be information taken from a patient’s record, such as current medication, date of any recent hospital visit or procedure, full names of any other inhabitants at that address, etc.
How do I view my medical record
You can view your prospective medical record by:
- Using the NHS App. More information in View your GP health record.
- To view historical information you will need to complete an online services application form available at reception and for you to download in ‘How do I register for Online services’.
- If you do not have access to the NHS App you can complete a Subject Access Request
- More Information about record access in Accessing your Record.
Medical records will contain a lot of technical information and often abbreviations. You may wish to consult the NHS Website to understand any terms better.
You will only be able to see details from the date you register going forward. Any diagnosis made before that time will not be visible online.
How to access someone else’s health information
Hospital Appointments
Hospital appointments are not manged by the practice.
You can book, cancel or change a hospital appointment by contacting the hospital directly by phone or through their website.
If you’re having care at Guy’s and St Thomas’ NHS Foundation Trust, you can use MyChart.
More information available in Hospital Appointments
Contact your GP surgery for a document or update
You can use online services to send an administrative request. Select ‘Contact your GP surgery for a document or update if using the NHS APP.
Or Contact us using our Online Form:
Replies from the surgery
Once you have submitted the details, The surgery will review your and you will get a response from your surgery within 2 working days (often much sooner). They may respond by phone, email or a message in the NHS App.
You can state your preferred response when sending the request. To update your contact details, fill out our contact details form
Enable your settings to ensure that you receive messages from the GP via the NHS App.
Find your NHS Number
Your NHS number is a 10 digit number, like 485 777 3456. It is on any letter you receive from the NHS.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
What if I don’t have access to Online Services
If you are unable to use our online form, let us know how we can support you.
You can call or visit the surgery. We treat all requests in the same way, no matter how you contact us. For help or support using online services see Find Support to get Online
What other types of Online Services can I access
There is a wide variety of Self Referral Services patients can access without having to contact the GP. See I want to self-refer or Help and Support Organisations
If you start to feel worse and need urgent care
For urgent medical help, go to 111.nhs.uk, or call 111 if you cannot get help online.
For emergencies, go to your nearest A&E or call 999 for an ambulance.