GP Face to Face appointments
The New Mill Street Surgery have converted all GP face to face appointments to telephone appointments. Please do not come into the practice unless you have been invited in by staff.
How to get most out of your GP practice appointment system
The National Health Service is a limited free resource so please help us to protect it by using its services appropriately. Before you request an appointment to see a clinician in the practice please read this guide to find out the best way to receive help for your problem. Find out more about each local service or ask for a copy of the leaflet from reception.
How to book an appointment in the practice
To book an appointment to see a clinician in the practice please call us on 020 7252 1817 or use our online service called Patient Access . If you don’t have the login details please pre-register online first and provide a proof of your ID when you are next in the practice. Our busiest telephone time is between 7.30am and 9am so please call us after 9am for any non-urgent GP and Nurse appointment requests
Our clinic times
Our clinic times are normally between 9am and 12am in the morning and 3pm and 6pm in the afternoon. We provide extended hours clinics on Mondays and Tuesday with appointments available till 7.30pm and this is normally reserved to Patients who are at work during the day.
Choosing the right appointment for you
We offer 4 types of GP appointments: routine face to face, routine telephone for problems that can be dealt with over the telephone, triage telephone and urgent face to face for patients who need be seen urgently.
We will ask you to tell us a reason for an appointment every time you request to see a clinician. Please share the reason (general nature of the problem, duration and whether your problem has been discussed with a clinician previously) for your request with our team so they can help you to obtain the most appropriate help.
When you feel unwell and you require an urgent medical attention one of our clinicians will call you back and you may be asked to be seen by a GP in our extended primary care service based at Bermondsey Spa, 50 Old Jamaica Road, with appointments available 8am-8pm, 7 days a week!
All our routine appointments will be bookable up to 4 weeks in advance to help you to schedule your calendar.
To help us avoid delays we ask all patients to:
- Arrive on time for your appointment, if you are late more than 10 minutes you may be asked to rebook.
- Check in upon your arrival on the kiosk or in reception.
- Make a separate appointment for each person needing to be seen.
- Prioritise your clinical problems and arrange separate appointments for less concerning issues. Each appointment is for one problem only.
- Accompany any patients under 16 year olds. If a young person strongly wishes to be seen without his/her parent present, his/her confidentiality will be respected.Accept our text message reminders to your mobile phone about your appointment – if you would like to opt out from this service please notify the reception team
- Cancel your appointment if you no longer need it so we can offer your appointment to another patient by sending a text message with word ‘cancel’ to the reminder you received on your mobile, online (24/7) or by phoning us on 020 7252 1817.
Conditions suitable for routine face to face appointments:
- Most gynaecological problems, smears, contraception
- Review of medication (available on the phone too)
- Musculoskeletal pains (knees shoulders, back pain) unless result from acute trauma or very invalidating
- Review of any chronic condition: asthma, COPD, diabetes, hay fever, hypertension, epilepsy, mental health
- Antenatal and postnatal care
- Vaccinations (travel vaccinations need to be booked with the travel nurse only)
- Skin complaints (unless suspected cellulitis or painful rash)
Problems suitable for routine telephone appointments:
- Medication review
- Requests for blood tests (if repeat please ask reception)
- Follow ups on on-going issues (not if skin problems or physical examination needed)
- For referrals requests for a problem already discussed with a clinician
- To discuss radiology or blood test results
- Fertility problems
- Certificates and report requests that don’t require physical examination
What to do when the practice is closed?
If the practice is closed please call NHS 111