If you have any access needs or require reasonable adjustments please let our staff know so that we can help you, and ensure you get the same support in the future.
We have made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Wheelchair access
The Practice has been specially designed to make it easier for disabled patients to visit
- We have step free access to the surgery allowing ease of access for wheelchair users. All the patient areas are located on the ground floor, including the waiting room, the consulting rooms.
- The toilets located on the ground floor have wheelchair access and a baby changing facility.
Disabled parking – Blue badge scheme
Disabled parking bays are located in front of premises.
Blue Badge holders only. The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.
Loop system
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
- British Deaf Association
- British Sign Language Healthy Mind
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
Translation & Interpreting Service
An interpreting service is available for patients whose first language is not English and who do not have a family member of friend to interpret or for more confidential health matters.
If you wish to see a GP, nurse or health care assistant and you would find it helpful, you have
the right to an interpreter. All interpreting services are free to our patients.
Our interpreters can also provide British Sign Language (BSL) interpreting as well as sign supported English (SSE), deaf blind interpreters, specialist deaf relay interpreters and other country sign
languages (for example American Sign Language)
If you require an interpreter to communicate please inform the practice.
Patient Language Identifier – Please show a member of staff the language you require
- Albanian – Shqip
- Arabic – ﻰﺑﺮﻋ
- British Sign Language – BSL
- Cantonese – 粵語
- Farsi – ﯽﺳرﺎﻓ
- French – Français
- Italian – Italiano
- Mandarin – 普通話
- Polish – Polskie
- Portuguese – Português
- Romanian – Română
- Somali – Soomaali
- Spanish – Español
- Tigrinya – ትግርኛ
- Turkish – Türkçe
- Vietnamese – Tiếng Việt
British Sign Language Service
Signing service available – British Sign Language users can communicate with the practice using a British Sign Language video interpreter, via the Interpreters Live service free of charge. Patients can use a free British Sign Language (BSL) interpreter video service to help with things like medical appointments, calling the GP surgery or speaking to a pharmacist. Video remote interpreting accessible via Interpreters Live. More information about how to use the service available on the ICB Website Primary Care Interpreting Service
Troubleshooting and how to download the Interpreters Live
Interpreters Live User guides
The user guides below are available to support users of Interpreters Live Service.
Visual Impairment
If you or your family members are blind or partially sighted we can give you a large print of our practice material upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
- Royal National Institute of Blind People (RIND)
- Action for Blind People
- blind.org.uk
- Blind in Business
- British Blind Sport
Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.
Services and Support for Parents
- Baby changing facilities are available in the patient toilet
- All mothers will be enabled and supported to feed their infants in the Practice premises. Comfortable arrangements can be made for mothers who would prefer to breastfeed in private. For more information on breastfeeding visit Breastfeeding and bottle feeding advice – NHS (www.nhs.uk)
Learning Disability and Autism
If you would like letters or information in an alternative format or if you need help with communicating with us please let us know.
- You can call or email the surgery to let us know about your communication needs.
- Easy Read signs and large print information available at the practice.
- Information about common health conditions available on Easy Health
- We can offer extra support or small changes if you need them. Learn more on the Quay Health Solution Website
Digital Inclusion Support
If you are having difficulty navigating online resources, like the Surgery website, Online Consultation Services and the NHS App contact the surgery.
For further support:
- developing your online skills
- learning how to use the internet
- getting access to free wifi, training and resources
Non-digital, solutions will be made available for patients who are unable to engage digitally wherever possible.
Other Disability Websites
- SENSE
- BID Services
- Disability Go
- Disabled People, your Rights, Benefits, Carers and the Equality Act
- Disability Rights UK
- Disability Action
If there are other ways in which we can help you please let us know.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on the Website Accessibility Page or think we’re not meeting accessibility requirements please contact the Practice Manager.
- call 020 7252 1817
- email [email protected]