Accessibility Information

If you have any special needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Wheelchair access

The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.

Disabled parking – Blue badge scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Loop system

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.

British Sign Language Service

British Sign Language users can communicate with the practice using a British Sign Language video interpreter, via the Interpreters Live service free of charge.

You can pre-book a BSL Video Interpreter or other communication support between 9am -5pm, Mon- Fri. For Out of Hours or Emergency email: [email protected] or call 0121 447 9620

Connect to a BSL Interpreter

Company to Contact: DA Languages
Department: The New Mill Street Surgery

Troubleshooting and how to download the Interpreters Live!

Interpreters Live User guides

The user guides below are available to support users of the InterpretersLive! service.

Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.

Digital Inclusion Support

Patients on low incomes (household income <£20,000), on benefits, that have disabilities, or are on state pensions can be referred to the digital inclusion hub at the council to receive free Vodafone SIMs cards that include 40gb of internet data, free calls and free texts for six months.

Contact the Digital Inclusion hub on 07783 776 066 or email [email protected].

Digitally challenged patients can also visit local Digital inclusion Workshops around Southwark .