Changes to Urgent Appointments from 1st April

From 1st April 2025, we will no longer offer same-day urgent appointments at New Mill Street Surgery without clinical triage, due to service demand. We are introducing an urgent total triage system. Patients requesting an urgent appointment must provide information relating to their urgent health concern using our online form.

Practice Policies

Please see our key statement indicators below that reflect the ethos of our Practice philosophy:

  • Quality patient care is our key driving motivation
  • The guiding working principle is ‘do today’s work today’
  • Consider patients’ requests from their perspective
  • We will work collaboratively with other agencies in our locality
  • We will seek to be flexible in working arrangements
  • We use first names in communicating with all our staff
  • Staff views will always be considered / respected
  • Staff should be encouraged and supported to develop skills useful for the Practice